In the early months of 2021, ISPL broadened its service portfolio to encompass CPaaS (Communications Platform as a Service), aiming to fulfill the rising needs of business houses in Nepal to an uncompromised relationship with their consumers. Despite mSME's limited awareness of such services compared to larger corporations, ISPL effectively positioned itself to bridge this market gap. Nevertheless, our aspiration to expand into wider market segments including insurance, tech, retail, hospitality, travel, healthcare, education, and beyond remains steadfast and continues to gain momentum over time. Recognizing the growing demand in the market for business SMS services, ISPL established a partnership with ValueFirst, a prominent Communication Platform as a Service (CPaaS) provider headquartered in Gurgaon, India. They are: