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Call Center

Although the concept of call centers was introduced in Nepal more than two decades ago, their significance has experienced a resurgence in recent times. Businesses across various industries have begun to recognize the immense potential of call centers as an effective means of communication with customers. These centers serve as vital touchpoints for addressing customer inquiries, resolving issues, and promoting products and services.

In response to this growing demand, ISPL has strategically partnered with AVIS e Solution, a distinguished telecom products and software company based in Noida, India. AVIS e Solution specializes in providing advanced Call Center Solutions tailored to the needs of Business Process Outsourcing (BPO) firms. By leveraging AVIS e Solution's expertise and cutting-edge technology, ISPL aims to offer comprehensive call center solutions to businesses in Nepal, enhancing their customer service capabilities and overall operational efficiency.

Over the past two years, ISPL has successfully implemented call center solutions for prominent institutions such as Rastriya Banijya Bank (RBB), a leading bank in Nepal, and Vastalya Natural IVF. These partnerships have not only reinforced ISPL's commitment to meeting the evolving communication needs of businesses but also cemented its reputation as a trusted provider of innovative solutions in Nepal market. Through its collaborative efforts with AVIS e Solution and other industry leaders, ISPL continues to drive forward the adoption of advanced call center technologies, empowering businesses to deliver exceptional customer experiences and drive growth.